Privacy Policy

This policy describes how Attendance Allowance for You (“we”, “us”) collects and uses personal information when you use attendanceallowance-foryou.co.uk and our services. It applies to UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Last updated: March 2026.

Who we are

For data protection purposes, the controller of your personal information is Attendance Allowance for You. You can contact us at admin@attendanceallowance-foryou.co.uk or by telephone on 0203 916 6538.

What information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: for example name, email address, telephone number and postal address.
  • Application and care information: for example date of birth, a description of care or health needs, eligibility checker results, and other details you choose to give us to help with an Attendance Allowance or PADP application.
  • Communication records: for example messages you send us and notes of calls where we keep them to deliver our service.
  • Technical data: for example IP address, browser type and approximate location derived from network data, collected through normal website operation and analytics where we use them.

Special category data: information about your health or care needs is treated as “special category” data under UK GDPR. We only process it where we have a lawful basis and an additional condition (for example your explicit consent, or provision of health or social care services). We will explain this when we collect such information.

How we use your information

We use personal data to:

  • Respond to enquiries and requests for a call back
  • Assess eligibility and deliver the application support you have asked for
  • Work with registered clinicians where that is part of your package
  • Submit or support applications to the DWP or Social Security Scotland where you authorise us
  • Meet legal, regulatory and professional obligations
  • Improve our website and protect against fraud or misuse

Lawful bases may include: performance of a contract with you; steps taken at your request before entering a contract; consent where we ask for it (for example for certain marketing or cookies); legal obligations; and legitimate interests (such as running our business and securing our systems), balanced against your rights.

Cookies and similar technologies

Our website may use cookies or similar technologies that are strictly necessary for the site to function (for example remembering preferences in your session). If we use optional analytics or marketing cookies, we will ask for your consent where required and explain your choices.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

Who we share information with

We do not sell your personal data. We may share it with:

  • Service providers who help us run our website and store data securely (for example cloud hosting and database providers acting under contract as processors).
  • Professional advisers where appropriate (for example insurers or accountants), under confidentiality obligations.
  • Official bodies when you ask us to submit an application or when we are legally required to provide information.

We require anyone who processes data on our behalf to protect it appropriately and only use it for the purposes we specify.

International transfers

We aim to store and process personal data in the UK or European Economic Area. If any processing takes place outside the UK or EEA, we ensure appropriate safeguards (for example UK approved standard contractual clauses) as required by UK GDPR.

How long we keep your data

We keep personal data only as long as needed for the purposes above, including to resolve disputes, comply with law, and defend legal claims. Application and client records may be kept for a number of years in line with professional, tax and regulatory requirements; exact periods depend on the nature of the data. You can ask us for more detail about retention in your case.

Your rights

Under UK data protection law you may have the right to:

  • Access a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Erase data in certain circumstances
  • Restrict or object to certain processing
  • Data portability, where applicable
  • Withdraw consent where processing is based on consent, without affecting earlier lawful processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information.

Links to other websites

Our site may link to other websites (for example GOV.UK). Those sites have their own privacy notices; we are not responsible for their practices.

Changes to this policy

We may update this Privacy policy from time to time. The latest version will always be published on this page with an updated “last updated” date.

Contact

For privacy questions or requests: admin@attendanceallowance-foryou.co.uk or write to us using the contact details on our Contact page.

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